CALL CENTER CONSULTING
Any business model requires customer service to be a priority if it is to be competitive. We carry out functional call center consultancies for your company with appropriate tools, HR training, creation of campaigns, and platform start-up for the success of your projects.
Our flexible and customized solutions advise you in 4 key areas:
- Selection and Training
- Quality Management
- Management Control
- Information Technology
Our methodologies enable you to provide more efficient after-sales and telephone sales. We advise on all phases of implementation of your call center, from decision-making in the installation to the first sale, attention, or recovery.
Benefit from our expert consultants to reduce costs, increase revenue, and elevate your staff's performance and productivity. We visit each call center to diagnose operations, interact with team members, and analyze and evaluate their operations.
We are certified telemarketers and work with the leading hardware companies in the telecommunications market. Your business navigates safely with quality audits, advice on forming operators’ teams, operation optimization, management monitoring, and cultural and technological digital transformation.